Case Study: From Interim Support to Strategic HR Partnership

In professional services firms, the people leading the business are often the same people managing it — and when growth accelerates, that dual responsibility starts to show its limits.

This case study follows JacobsWyper, a multi-location architectural firm operating across Philadelphia, Raleigh, and Austin, from a temporary HR engagement that began in late 2024 to a comprehensive, end-to-end HR and recruiting partnership that continues to evolve alongside the business today. What started as interim coverage during a leave of absence quickly revealed something deeper: an organization without the strategic HR infrastructure it needed to support eight partners, three locations, and an ambitious growth trajectory.

By partnering with Converge HR Solutions, JacobsWyper built the foundation it lacked — documented onboarding and offboarding processes, an updated employee handbook, multi-state FMLA compliance, and a formalized performance management framework — while also adding a full recruiting function as the business came out of a hiring freeze and began growing rapidly in 2026.

The results were tangible: 5–6 hires completed in a concentrated period compared to an estimated 2 under the previous approach, time-to-hire improved by over 25%, and HR transformed from a transactional back-office function into a trusted strategic partner at the leadership table. Discover how a right-sized, listening-first approach to HR can take an organization from reactive to resilient — and turn people operations into a genuine competitive advantage.